Frequently Asked Questions
How do I find out what size ladder I need for my loft?
To start your selection, all you need is your floor-to-loft floor measurement in inches.
Do you make loft railings/banisters to accompany my new ladder?
Yes! We do provide complete loft systems for clients, including railings, ladders, gates, etc.
What custom colors do you have available for the ladder or railing(s) frame color?
We have created ladders and railings with forged hammered paints, antique finished paints, gold, silver, and more. Our standard colors are flat black or white (which can also be powder coated in these colors), but we can provide almost any color – give us a call!
What types of wood can be used for my ladder treads?
We provide light hardwood (poplar) as a standard – but we also carry red oak and white oak as optional customizations. These treads can also come stained (optional), but a clear coat poly is our standard offering.
With a ladder purchase, will you also supply mounts to secure the top of the ladder to the loft floor?
Yes. All our ladders come ready to install and are accompanied by a complete installation kit with everything required for proper installation and operation. This includes but is not limited to mounting brackets and fasteners. Our left-to-right sliding ladders include slide rails with a full hardware kit and bump stops.
Note: Our ladders do not require a safety strap/harness to be installed from the ladder to the floor or wall. Our ladder and installation kit inherently includes this safety feature by design.
What's your recommendation for preserving hardwood, tile, or laminate/vinyl flooring under the bottom of the loft ladder?
We supply a full sheet of well-made & thick sticky-back felt padding, to be applied to the base of the radius skid. If installed on turf/carpet, this padding is not required.
Free Shipping & Satisfaction Guaranteed
Free Freight Shipping is Included
The cost of freight shipping is included on all items. You will call the freight shipping company and schedule a delivery day and time when someone will be home to receive and unload your new loft ladder.
Money-Back Guarantee
Our quality and craftsmanship are second to none so we are sure you will love your new custom ladder. But if you aren’t satisfied, we will do everything to make sure you are happy with the product.
